Rapid Route - Logistics Platform

1. Information We Collect

We collect information you provide directly to us when you create an account, place delivery orders, or contact us for support. This includes your name, email address, phone number, business address, and payment information. We also collect delivery addresses, GPS location data from drivers during active deliveries, and usage data from your interaction with our platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our delivery services; process and complete delivery orders; send you transactional communications such as order confirmations and delivery status updates; provide customer support; detect, investigate, and prevent fraudulent transactions and other illegal activities; and comply with legal obligations.

3. Data Sharing

We share your information only as necessary to provide our services. This includes sharing delivery addresses and recipient details with drivers assigned to your orders. We do not sell your personal information to third parties. We may share data with service providers who assist us in operating our platform, such as payment processors and cloud infrastructure providers, under strict confidentiality agreements.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Delivery records and audit logs are retained for 7 years for compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

5. Cookies

We use essential cookies to authenticate your sessions and maintain security. We use httpOnly secure cookies for authentication tokens. We do not use third-party advertising cookies or tracking pixels.

6. Your Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access your personal information held by us, request correction of inaccurate information, withdraw consent for the collection and use of your data, and file a complaint with the Privacy Commissioner of Canada. To exercise any of these rights, please contact us at the address below.

7. Contact Information

If you have any questions about this Privacy Policy, please contact us at privacy@rapidroute.ca.